Refund policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.If you are unsatisfied with your order – please contact our support and we will do our best to help you out!Customers will be responsible for paying return shipping costs.We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

 

Lifetime Warranty – Shipping & Handling

Products sold by Dog Harness Australia that are specifically advertised as including a Lifetime Warranty are covered under our Lifetime Warranty Policy, subject to assessment of each individual warranty claim.

Where a replacement is approved, the replacement product may be provided at no product cost. However, shipping, handling and processing fees may apply to warranty replacements.

The applicable fee will be assessed on a case-by-case basis and may vary depending on factors including the product being replaced, replacement item or size, delivery location, shipping method, fulfilment costs and the circumstances of the warranty claim.

As different products may have different shipping and handling requirements, the applicable fee may vary between products and between individual warranty claims.

We will advise you of any applicable shipping and handling fee before processing your replacement.

Our Lifetime Warranty does not exclude or limit any rights or remedies you may have under the Australian Consumer Law.